Refund policy

Refunds, Returns & Exchanges

Our Promise

At MEWWANI, we want you and your pet to be happy with every purchase.

If your order isn’t quite right, eligible products may be returned or exchanged within 30 days of delivery, subject to the conditions below.

1. Our 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must meet the conditions outlined in this policy.

Return requests submitted more than 30 days after delivery will not be accepted.

2. Return Eligibility

To qualify for a return:

  • The return request must be made within 30 days of delivery.

  • The item must be in good condition and free from damage caused by misuse, neglect, or improper handling.

  • The item should be returned with its original packaging, accessories, components, manuals, and other materials included with the order, where applicable.

  • You must provide your order number or other proof of purchase.

  • Products must be returned to the return address provided by our customer support team.

We reserve the right to refuse a return or reduce the refund amount if an item is returned damaged, incomplete, excessively used, or in a condition significantly different from when it was delivered.

3. Return Shipping Costs

Customers are responsible for all return shipping costs.

MEWWANI does not provide prepaid return shipping labels unless we specifically agree otherwise.

We strongly recommend using a trackable shipping service when returning your order. MEWWANI is not responsible for returned packages that are lost, damaged, or otherwise not received by us.

Return shipping costs are non-refundable.

Please do not send a product back before contacting us and receiving return instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem, when applicable

We will review the information and provide the appropriate next steps.

Damage caused after delivery through misuse, accidents, neglect, improper installation, chewing, scratching, water damage, modification, or other improper handling is not considered a manufacturing defect.

5. Exchanges

Eligible products may be exchanged within the 30-day return period, subject to product availability.

If you would like a different product, size, color, or variation, contact us before returning your original item.

Customers are responsible for the shipping costs associated with returning an item for an exchange.

If the requested replacement is unavailable, we may offer another available option, store credit, or a refund for the eligible returned product.

6. Refunds

Once we receive your return, we will inspect it to determine whether it meets our return requirements.

If approved, your refund will be issued to your original payment method.

Please allow up to 5 business days after inspection and approval for us to process the refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Depending on your financial institution, it may take approximately 7–10 business days for an approved refund to appear on your statement.

Original shipping charges, if any, are non-refundable, except where otherwise required by applicable law.

7. Non-Returnable Items

Certain products cannot be returned, including:

  • Products marked Final Sale or Non-Returnable

  • Gift cards

  • Opened or used consumable products

  • Used filters, supplements, treats, food, or similar consumable pet products

  • Personalized or customized products

  • Products damaged due to misuse, neglect, accidents, or improper handling

  • Products purchased from third-party retailers or marketplaces rather than directly from MEWWANI

For hygiene and safety reasons, certain pet products that have been opened or used may also be ineligible for return where they cannot reasonably be resold.

If you are unsure whether your product is eligible, please contact us before returning it.

8. How to Start a Return or Exchange

To request a return or exchange:

  1. Contact MEWWANI Customer Support within 30 days of receiving your order.

  2. Provide your order number, the email address used for your purchase, and the reason for your return.

  3. Include photos or videos if your request involves a damaged, defective, or incorrect product.

  4. Wait for our team to review your request and provide return instructions and the appropriate return address.

  5. Package the product securely and ship it using a trackable shipping method.

  6. Keep your shipping receipt and tracking information until your return has been completed.

  7. Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange.

Returns sent without first contacting us may not be accepted.

9. Important Information

  • Returns must be requested within 30 days of delivery.

  • Customers are responsible for return shipping costs.

  • Refunds are issued to the original payment method.

  • Original shipping fees, if applicable, are generally non-refundable.

  • We are not responsible for return packages lost or damaged during return transit.

  • Refund eligibility is determined after the returned product has been received and inspected.

  • Replacement or exchanged products do not create a new 30-day return period unless required by applicable law.

  • Any rights you may have under applicable consumer-protection laws are not affected by this policy.

Contact Us

If you have questions about a return, refund, or exchange, please contact MEWWANI Customer Support before sending your product back.

Please include your order number so we can assist you as quickly as possible.

MEWWANI
Made for the pets you love.