Terms of Service

Overview

This website is operated by MEWWANI. Throughout the website, the terms “we,” “us,” and “our” refer to MEWWANI.

MEWWANI provides this website, including the information, products, tools, and services available through it, subject to your acceptance of these Terms of Service.

By visiting our website, placing an order, or purchasing a product from us, you agree to these Terms of Service and any policies referenced on our website, including our Refund & Return Policy and Privacy Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products.

1. Online Store Terms

By using this website, you represent that you are legally permitted to use this website and make purchases under the laws applicable to you.

You may not use our website, products, or services for any illegal, fraudulent, abusive, or unauthorized purpose.

You must not introduce viruses, malicious code, automated attacks, or other technology intended to damage, interfere with, or improperly access our website or services.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

2. Products and Product Information

We make reasonable efforts to present our products, descriptions, photographs, colors, features, dimensions, and other information accurately.

However, product appearance may vary slightly because of screen settings, lighting, manufacturing variations, product updates, or other factors.

Packaging, colors, designs, specifications, or other minor product details may occasionally change without notice.

We reserve the right to:

• Change product prices at any time.

• Modify product descriptions or specifications.

• Limit the quantity of products available for purchase.

• Limit sales to certain customers, locations, or jurisdictions where permitted by law.

• Discontinue a product at any time.

• Correct product information or pricing errors.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

3. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order.

This may include orders that appear to involve:

• Fraud or unauthorized payment activity

• Incorrect pricing or product information

• Resale or commercial distribution

• Unusually large quantities

• Abuse of promotions or discount codes

• Incorrect or incomplete customer information

• Activity that violates these Terms

If we cancel an order after payment has been successfully collected, we will refund the applicable canceled amount to the original payment method.

We may contact you using the email address or other contact information provided with your order if additional information is required.

4. Billing and Customer Information

You agree to provide accurate, current, and complete information when placing an order.

You are responsible for ensuring that your billing information, shipping address, email address, and other information are correct before completing your purchase.

MEWWANI is not responsible for delays, failed deliveries, or other problems caused by incorrect information supplied by the customer, except where otherwise required by law.

5. Prices and Payments

Product prices may change at any time without prior notice.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to corrections for obvious errors and applicable law.

Taxes, shipping charges, duties, or other applicable charges may be displayed separately during checkout where applicable.

We reserve the right to correct accidental pricing, promotional, or product information errors.

6. Shipping and Delivery

Shipping and delivery estimates displayed on our website are estimates and are not guaranteed delivery dates, unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, holidays, high order volumes, incorrect addresses, or other transportation disruptions.

Customers are responsible for providing a complete and accurate delivery address.

Where applicable, international customers may be responsible for customs duties, import taxes, or other charges imposed by their country.

Nothing in this section limits any mandatory delivery rights available under applicable law.

7. Returns, Refunds and Exchanges

Eligible purchases are covered by our 30-Day Return Policy.

Customers must request an eligible return within 30 days of delivery.

Unless otherwise required by law or specifically agreed by MEWWANI, customers are responsible for return shipping costs.

Products must satisfy the eligibility requirements contained in our Refund, Return & Exchange Policy.

Refunds are issued only after the return has been received, inspected, and approved.

Please review our Refund, Return & Exchange Policy for complete details.

8. Damaged, Defective or Incorrect Products

Customers should inspect their order after delivery.

If an item arrives damaged, defective, or incorrect, please contact MEWWANI Customer Support and provide your order information and reasonable evidence of the problem, such as photographs or video where appropriate.

We will review the request and determine an appropriate resolution consistent with these Terms and applicable law.

Damage resulting from misuse, neglect, accidents, modification, improper handling, normal wear and tear, pet damage, or failure to follow product instructions is generally not considered a manufacturing defect.

9. Pet Product Use

MEWWANI products are intended to be used responsibly and according to any instructions, warnings, or recommendations supplied with the product.

Customers are responsible for determining whether a product is appropriate for their pet and for supervising their pet where appropriate.

Pets may chew, scratch, damage, swallow, or misuse products unexpectedly. Products should be regularly inspected for damage or excessive wear.

Stop using a product if it becomes damaged or appears unsafe.

Information provided on our website is for general informational purposes and should not be considered veterinary or medical advice.

For questions concerning your pet's health, medical condition, diet, allergies, or safety, consult an appropriately qualified veterinarian.

10. Intellectual Property

Unless otherwise stated, the MEWWANI name, branding, logos, website design, graphics, photographs, videos, product descriptions, advertising materials, and other original website content belong to MEWWANI or are used with appropriate authorization.

You may not reproduce, copy, distribute, sell, modify, republish, or commercially exploit our protected content without permission, except where permitted by law.

11. Reviews, Comments and User Content

If you voluntarily submit a review, photograph, comment, suggestion, feedback, or other content to us, you confirm that you have the right to provide that content.

You must not submit content that:

• Violates another person's intellectual property or privacy rights.

• Contains malicious software.

• Is fraudulent or intentionally misleading.

• Is unlawful, threatening, abusive, or otherwise prohibited by applicable law.

We may remove content from our website where we reasonably believe it violates these Terms or applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping carriers, Shopify applications, social-media platforms, and other websites.

These third parties operate independently and may have their own terms and privacy policies.

MEWWANI is not responsible for third-party websites, services, content, or practices that are outside our control, to the extent permitted by law.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to products, prices, promotions, shipping charges, availability, or other information.

Where permitted by law, we reserve the right to correct these errors, update information, or cancel affected orders.

If an affected paid order is canceled, the applicable amount will be refunded.

14. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations.

• Commit or facilitate fraud.

• Infringe intellectual property rights.

• Upload viruses, malware, or harmful code.

• Attempt unauthorized access to our systems.

• Scrape, crawl, or automatically collect website information where prohibited.

• Collect another person's personal information unlawfully.

• Impersonate MEWWANI or falsely claim to represent our brand.

• Interfere with the security or operation of our website.

• Submit deliberately false or misleading information.

• Use our website for other unlawful or unauthorized activities.

We may restrict or terminate access for violations of this section.

15. Disclaimer

We make reasonable efforts to maintain the availability and accuracy of our website.

However, we do not guarantee that the website will always operate without interruptions, delays, technical problems, or errors.

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, MEWWANI and its service providers will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may legally be excluded or limited.

Where applicable law does not permit certain exclusions or limitations, those exclusions or limitations will apply only to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold MEWWANI harmless from third-party claims, losses, or reasonable expenses resulting from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to apply.

19. Termination

These Terms remain effective while you use our website or services.

We may suspend or terminate access to our website where we reasonably believe a user has violated these Terms, engaged in fraudulent activity, threatened the security of our website, or used our services unlawfully.

Any obligations that arose before termination will remain effective where appropriate.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.

The latest version will be posted on this page.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies displayed on our website, constitute the agreement governing your use of MEWWANI's website and services.

22. Contact Information

Questions regarding these Terms of Service can be sent to MEWWANI Customer Support through the contact information provided on our website.

MEWWANI
Made for the pets you love.