Shipping Policy

At MEWWANI, we work to make ordering simple and keep you informed from the moment you place your order until your package arrives.

Please review our shipping information below before placing your order.

1. Order Processing

Orders typically require 1–3 business days to process before shipment.

Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times are separate from estimated shipping and delivery times.

During holidays, sales, product launches, or periods of unusually high order volume, processing may take longer.

2. Shipping & Estimated Delivery

MEWWANI ships to many domestic and international destinations.

Estimated delivery times depend on your destination, shipping method, carrier, customs processing, and other factors.

Delivery estimates displayed at checkout or provided after purchase are estimates only and are not guaranteed delivery dates.

International shipments may take longer because of customs clearance or local carrier processing.

MEWWANI is not responsible for carrier, customs, weather, transportation, or other delivery delays outside our reasonable control.

3. Tracking Your Order

Once your order has shipped, we will normally send a shipping confirmation email containing your tracking information, when tracking is available.

Please allow approximately 1–4 business days after shipment for tracking information to begin updating.

Tracking information may occasionally update slowly or appear temporarily inactive while a package is moving between carrier facilities.

If your tracking information does not update immediately, this does not necessarily mean your package has stopped moving.

4. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Name

• Street address

• Apartment or unit number

• City

• State, province, or region

• Postal/ZIP code

• Country

If you notice an error after placing your order, contact MEWWANI Customer Support as soon as possible.

We will make a reasonable effort to update the information before shipment, but we cannot guarantee that an address can be changed once an order has been submitted or processed.

If an order has already shipped, we may be unable to modify or redirect it.

MEWWANI is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by law.

5. Returned-to-Sender Packages

A package may be returned to the sender because of an incorrect address, failed delivery attempts, refusal of delivery, unpaid customs charges, or other delivery issues.

If a package is returned to us or our fulfillment partner, please contact MEWWANI Customer Support.

Depending on the circumstances, we may offer reshipment or another appropriate resolution.

Additional shipping charges may apply when a package must be shipped again because of an incorrect address, refused delivery, or another issue caused by information or actions of the recipient.

6. International Orders, Taxes & Customs

International orders may be subject to customs duties, import taxes, VAT, handling charges, brokerage fees, or other fees imposed by the destination country or local authorities.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

MEWWANI does not control these charges and cannot predict their amount.

Customs requirements vary by country. Customers should contact their local customs authority if they need information about possible import charges before ordering.

Customs processing may also cause additional delivery delays.

7. Delivery of Your Package

Depending on the destination and carrier, packages may be delivered to a mailbox, front door, reception area, parcel locker, local pickup location, or another location determined by the carrier.

Some shipments may require a signature.

Carrier delivery procedures are outside MEWWANI's direct control.

We recommend providing a secure shipping address where packages can be safely received.

8. Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, first check your tracking information for the latest carrier update.

Carrier delays can occasionally occur and do not necessarily mean that a package has been lost.

If your tracking indicates a delivery problem or your package appears significantly delayed, please contact MEWWANI Customer Support and provide your order number.

We will review the available shipping information and assist where reasonably possible.

9. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your delivery location.

• Checking your mailbox, parcel locker, reception area, or other secure delivery locations.

• Asking household members, neighbors, building staff, or reception personnel.

• Contacting the shipping carrier for additional delivery information.

If you still cannot locate your package, contact MEWWANI Customer Support.

We will review the situation and assist where reasonably possible. A carrier's confirmation of delivery may be considered when reviewing a missing-package claim.

10. PO Boxes

Some products or shipping methods may not be available for PO Box addresses.

Where a PO Box cannot be serviced, customers may be required to provide a valid physical delivery address.

11. Returns & Return Shipping

Eligible returns are subject to our 30-Day Refund, Return & Exchange Policy.

Customers are responsible for return shipping costs, except where otherwise required by applicable law or specifically agreed by MEWWANI.

Please contact us and receive return instructions before sending an item back.

Do not return products to the address shown on the original package unless MEWWANI Customer Support specifically instructs you to do so.

12. Shipping Restrictions

MEWWANI may be unable to ship certain products to particular countries, regions, territories, or addresses because of carrier limitations, legal requirements, customs restrictions, sanctions, or fulfillment limitations.

We reserve the right to cancel orders that we are unable to legally or reasonably fulfill.

If we cancel an order that has already been paid for, the applicable canceled amount will be refunded to the original payment method.

13. Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact MEWWANI Customer Support as soon as possible.

We will make a reasonable effort to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing or has shipped.

Once an order has shipped, it will generally need to follow our applicable return process.

14. Contact Us

If you have questions about shipping or an existing order, contact MEWWANI Customer Support through the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

MEWWANI
Made for the pets you love.